SMS & WhatsApp
Approved Content
QR Code
Voice Calls
Video Calls
Signature
Intelligent Bot
Scheduling
Co-Browse
Data Foundation & Master Data Management
Analytics & Insights
AI & Automation
Sales Operations
Marketing Operations
Compliance & Governance
Interoperability & Integration
Use Case-Specific Modules
In-App AI Agent In Activate
In-App AI Agent In CRM
Inbound Automation
Internal Research Tool
Founded in 2016
300+ Employees
Working with 4 of top 10 pharma
Your Always-On Virtual Rep.
Automate inbound requests across SMS, WhatsApp, and Web. Grounded in approved content.
When Inbound Gets Stuck.
Without automation, routine requests pile up and leave HCPs waiting for responses.
Missed moments
No coverage when reps are unavailable.
Response risk
Inconsistent answers or outdated information.
Manual delays
Every request waits for human response.
Make Every Request Count.
Automate responses, surface approved content, and close the loop, even when reps are offline.
Channel-ready
SMS, WhatsApp, Web (voice in roadmap).
Compliance-aware
Pulls only from vetted sources.
Smart escalation
Warm transfer with context, not confusion.
What Inbound Automation Delivers.
Let HCPs and caregivers engage anytime, with answers backed by your approved content.
24/7 fallback
Covers nights, weekends, and rep OOO.
Virtual rep mode
Handles sample, copay, and form requests.
Intent matching
Understands and responds contextually.
Source-grounded AI
Answers use only sources you’ve approved, like marketing content.
CRM sync
Logs asset use or form completions, not full chat.
Smart escalation
Reps see transcript + suggested replies.
Channel flexibility
Deploy across SMS, WhatsApp, Web.
Inline citations
All responses show source references.
Activation-ready
Triggers workflows via Activate.
Human-in-the-loop
Flag uncertain queries for human response.
Automate vs Manual Handling.
See how Automate removes friction, delay, and guesswork from inbound engagement.
Add a Virtual Rep to Your Ecosystem Today.
Use Automate to handle inbound requests with compliant responses, even when no one’s online.
